Refunds / Returns Policy

Refund policy

Refunds/Returns:
We offer a full refund within 14 days of purchase. Unfortunately after this time we can’t offer you a refund or exchange of your item.
To be eligible for a refund or exchange your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Damaged goods:
Any items damaged during delivery need to be photographed in the state they were delivered in and a copy emailed to us at : thegreatlittlecraftshop@outlook.co.nz
All damaged items are to be returned in original packaging with proof of purchase.
Sales items do not qualify for a refund or exchange.

Returns:
All returns are at buyers expense. Shipping costs are non refundable.